Privacy Policy

Last Updated: July 27, 2026

Prime Pest Solutions LLC (“Prime Pest Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://primepestsolutions.com/, contact us, request an estimate, schedule pest control services, communicate with us by telephone, email, or text message, or otherwise interact with Prime Pest Solutions.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

• First and last name

• Email address

• Telephone or mobile phone number

• Home, business, billing, or service address

• Information about your property or pest-control needs

• Appointment and scheduling information

• Customer account and service-history information

• Billing and transaction information

• Questions, comments, reviews, and customer-service requests

• Information submitted through website forms

• Employment or job-application information

• Any other information you choose to provide

Please do not submit sensitive personal information through a general website contact form unless it is reasonably necessary for us to assist you.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website, hosting provider, Google services, and other technology providers.

This information may include:

• Internet Protocol address

• Approximate geographic location

• Browser type and version

• Device type

• Operating system

• Screen and device information

• Language and device settings

• Referring website, search engine, or advertising source

• Pages viewed and links selected

• Date, time, and duration of website visits

• Website navigation and interaction activity

• New and returning visitor information

• Session statistics and general website-usage information

• Cookie identifiers, device identifiers, and similar technical information

• Website performance, loading-speed, and diagnostic information

We generally use this information to operate and secure the website, understand how visitors find and use it, improve website performance and content, and measure the effectiveness of our services and communications.

2. How We Use Information

We may use personal information to:

• Respond to questions, requests, and service inquiries

• Provide estimates and service information

• Schedule, confirm, modify, and complete appointments

• Provide pest-control and related services

• Communicate about appointments, technician arrivals, service visits, warranties, billing, and follow-up care

• Process payments and maintain transaction records

• Send service-related emails, telephone calls, and text messages

• Send marketing communications where permitted by law and consistent with your preferences

• Maintain and improve our website, services, and customer experience

• Understand website traffic and usage

• Diagnose technical problems and improve website performance

• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity

• Enforce agreements and protect our legal rights

• Comply with legal, regulatory, insurance, tax, accounting, and recordkeeping obligations

• Evaluate employment applications

• Carry out any other purpose disclosed when information is collected or authorized by you

3. Google Site Kit, Google Analytics, and Other Google Services

We use Site Kit by Google, a WordPress plugin that connects our website with certain Google services.

Depending on the services enabled through Site Kit, these services may include Google Analytics, Google Search Console, and Google PageSpeed Insights.

Google Analytics

We use Google Analytics to understand how visitors find and interact with our website.

Google Analytics may collect information such as:

• Number of website visitors and sessions

• Pages viewed during a visit

• Website interactions and events

• Approximate geographic location

• Browser, device, and operating-system information

• Referring websites and traffic sources

• General navigation and engagement activity

• Visit dates, times, and session duration

• New or returning visitor status

• Technical identifiers associated with a browser, device, or session

Google Analytics may use cookies, pixels, browser storage, device identifiers, Internet Protocol addresses, and similar technologies to collect and process this information.

Information provided to us through Google Analytics is generally presented in aggregated reports. We use these reports to understand website traffic, improve website functionality, evaluate content, and measure the effectiveness of our services and communications.

Google may process information collected through our website in accordance with Google’s own privacy policies, terms, and data-processing practices.

Google Search Console

We may use Google Search Console to understand how our website appears and performs in Google Search.

Google Search Console may provide information such as:

• Search terms used to find our website

• Search-result impressions

• Search-result clicks

• Average search position

• Website indexing status

• Technical website and search-performance issues

Google PageSpeed Insights

We may use Google PageSpeed Insights to evaluate the technical performance, accessibility, loading speed, and usability of our website.

This service may analyze publicly available website content and technical performance information.

4. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to:

• Operate and secure the website

• Remember visitor preferences

• Distinguish between users and sessions

• Measure website traffic and engagement

• Analyze website performance

• Identify technical problems

• Understand how visitors reach and navigate the website

• Measure the effectiveness of advertising or communications, where applicable

Cookies are small files stored on your device by a website. Some cookies may be necessary for website operation, while others may support analytics, preferences, or marketing functions.

You may control or delete cookies through your browser settings. Blocking or disabling certain cookies may affect the operation or functionality of portions of the website.

You may also use Google’s available browser tools or account settings to limit certain Google Analytics data collection.

Where required by applicable law, we may request consent before activating nonessential analytics or marketing technologies. You may be able to change or withdraw your preferences through any cookie-consent controls provided on our website.

5. Text Messaging and Mobile Information

When you provide your mobile telephone number and consent to receive text messages, Prime Pest Solutions may send messages concerning:

• Estimates

• Appointment scheduling

• Appointment confirmations

• Appointment changes

• Service reminders

• Technician arrival information

• Account updates

• Billing

• Follow-up care

• Customer support

• Other matters related to your relationship with us

Where you have separately opted in, we may also send promotional or marketing text messages.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information at the end of this Privacy Policy.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting out of text messages does not prevent us from contacting you through other methods when reasonably necessary to provide requested services or administer your account.

6. How We Disclose Information

We may disclose personal information in the circumstances described below.

Service Providers

We may provide information to companies that perform services on our behalf, including:

• Website hosting and maintenance providers

• Scheduling and customer-management platforms

• Email and communication providers

• Payment processors

• Information technology and cybersecurity providers

• Website analytics providers

• Accounting, legal, insurance, and professional advisers

These providers may use information only as reasonably necessary to provide contracted services to us, subject to applicable agreements and laws.

The restrictions stated in the Text Messaging and Mobile Information section apply to mobile information, text-message opt-in data, and text-message consent.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws or regulations

• Respond to a court order, subpoena, or legal process

• Respond to a lawful government request

• Protect the rights, property, safety, and security of Prime Pest Solutions, our customers, employees, technicians, or others

• Investigate suspected fraud, misuse, threats, or unlawful activity

• Enforce our agreements and policies

• Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction.

Any successor will remain subject to applicable privacy obligations concerning transferred personal information.

With Your Direction or Consent

We may disclose information when you direct us to do so, provide consent, or intentionally interact with a third party through our website or services.

Prime Pest Solutions does not sell personal information for monetary compensation.

7. Payment Information

Payments may be processed by third-party payment processors.

Prime Pest Solutions may not directly receive or store complete payment-card numbers or other complete financial-account credentials entered through a third-party payment system.

Payment processors maintain their own privacy and security practices. Information provided directly to a payment processor is subject to that processor’s privacy policy and terms.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services and maintain customer records

• Complete transactions

• Respond to questions, complaints, and disputes

• Maintain warranty and service-history information

• Satisfy tax, accounting, insurance, regulatory, and legal obligations

• Protect against fraud and security risks

• Establish, exercise, or defend legal claims

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

You should use caution when transmitting personal information electronically.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, review services, maps, scheduling systems, payment services, or embedded content.

Prime Pest Solutions does not control and is not responsible for the privacy, security, content, or data practices of third-party websites and services.

Information you provide directly to a third party is governed by that third party’s privacy policy and terms.

11. Children’s Privacy

Our website and pest-control services are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through the website.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Parents or legal guardians who believe a child has submitted personal information to us may contact us using the information below.

12. Your Privacy Rights and Choices

Depending on your state of residence and the applicability of relevant privacy laws, you may have the right to:

• Confirm whether we process your personal information

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a portable copy of certain personal information

• Obtain information about categories of personal information disclosed and categories of recipients

• Opt out of certain targeted advertising, sales, or profiling activities

• Withdraw consent where processing is based on consent

• Appeal a decision concerning a privacy request

• Exercise privacy rights without unlawful discrimination

These rights may be subject to exceptions, limitations, identity-verification requirements, and legal retention obligations.

To submit a privacy request, email info@primepestsolutions.com or contact us using the information at the end of this Privacy Policy.

Please include:

• Your name

• Your contact information

• The nature of your request

• Sufficient information for us to identify relevant records

We may need to verify your identity before completing a request.

An authorized agent may submit certain requests where permitted by law, but we may require documentation confirming the agent’s authority.

Where required by applicable law, we may recognize qualifying browser-based privacy preference signals, such as Global Privacy Control, for the browser or device sending the signal.

13. Email and Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the email or by contacting us.

Even after unsubscribing from promotional communications, we may continue sending nonpromotional communications concerning:

• Appointments

• Service visits

• Account administration

• Billing

• Safety information

• Warranties

• Transactions

• Customer-service matters

14. Do Not Track

Some web browsers offer a “Do Not Track” setting.

Because there is not a universally accepted standard governing all Do Not Track signals, our website may not respond to every such signal.

Where required by applicable law, we will process qualifying universal opt-out preference signals as described in this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or information practices.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

Material changes may also be communicated through another reasonable method where required by law.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy.

16. Contact Prime Pest Solutions

Questions, concerns, or privacy requests may be directed to:

Prime Pest Solutions LLC
7774 SW Nimbus Avenue, Suite 10E
Beaverton, Oregon 97008

Email: info@primepestsolutions.com
Phone: 503-730-7537
Website: https://primepestsolutions.com/